Frequently Asked Questions
What headsets are supported?
A Christmas Carol VR is optimized for the Meta Quest 3, Meta Quest 3S, and Meta Quest Pro. It is also compatible with Meta Quest 2. Please ensure your headset is updated to the latest software version for the best experience.
Where do I download the experience?
You can download A Christmas Carol VR for free from the Meta App Lab. Simply search for the title in the App Lab store and install it directly to your headset. Click here to download it to your account now!
How much does it cost?
This year’s production is completely free! We’re excited to make A Christmas Carol VR accessible to as many people as possible.
What if I don’t have a VR headset?
No headset? No problem! All performances are livestreamed for free on our YouTube channel, so you can still enjoy the experience from anywhere.
Where do I go to get tech support?
If you encounter technical issues, join our Discord server for real-time support during the show. Our team will be available to answer your questions and help troubleshoot any problems.
What should I do if the experience crashes or I’m kicked out?
If the experience crashes or you’re disconnected, you can rejoin the performance immediately by reopening the app. You’ll be placed back into the room live as soon as you reconnect. If the issue persists, try restarting your headset entirely.
How do I ensure my app is up-to-date?
To check for updates:
Go to your Meta Quest library and hover over A Christmas Carol VR.
Click the three dots that appear, then select "Details."
If an update is available, you’ll see an "Update" button—click it to install the latest version.
Restart your headset after updating to ensure all changes are applied.
How long is the performance?
Each performance runs approximately one hour.
What should I do to prepare for the show?
Ensure your headset is fully charged.
Restart your headset before the performance for optimal performance.
Join the virtual theater a few minutes early to get settled
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