Frequently Asked Questions
What headsets are supported?
A Christmas Carol VR is optimized for the Meta Quest 3, Meta Quest 3S, and Meta Quest Pro. It is also compatible with Meta Quest 2 but may have more visual artifacts or stutters. Please ensure your headset is updated to the latest software version for the best experience.
What are the controls?
What are the controls?
See the above diagram! Also:
You can see these controls at any time by bringing them close to your face.
You can monitor the version of the app you're on above the left controller. Be sure you're on the latest version!
(see how to do this further below)
Left Menu button to activate the menu you see above the controllers where you can change comfort options, change your name, or even open this FAQ page. You can use your right hand to click the options you want.
If you're in World Control navigation mode (as opposed to the more conventional Smooth Fly and Teleport modes), you can change the size of the world by squeezing both grip buttons and pulling the world apart or closer together (popularized in Tilt Brush!). You can also grab the world by grabbing air and pulling it toward you or further away (your hand should stay rooted in its location).
Note that Talking with the A button is only supported at the end of the show during the talkback with the performers.
Also note a secret control: trigger on either hand will turn on a light in the color of your avatar (also the same color as your controllers). Have fun with it, no one will see our lights except for you !
Where do I download the experience?
Note that Talking with the A button is only supported at the end of the show during the talkback with the performers.
Also note a secret control: trigger on either hand will turn on a light in the color of your avatar (also the same color as your controllers). Have fun with it, no one will see our lights except for you !
Where do I download the experience?
You can download A Christmas Carol VR for free from the Meta Quest Store. Simply click here to add it to your account, then find it in your Quest library where you can download it from your Library like any other app!
How much does it cost?
This year’s production is completely free! We’re excited to make A Christmas Carol VR accessible to as many people as possible.
What if I don’t have a VR headset?
No headset? No problem! All performances are livestreamed for free on our YouTube channel, so you can still enjoy the experience from anywhere.
Where do I go to get tech support?
If you encounter technical issues, join our Discord server for real-time support during the show. Our team will be available to answer your questions and help troubleshoot any problems.
What should I do if the experience crashes or I’m kicked out?
If the experience crashes or you’re disconnected, you can rejoin the performance immediately by reopening the app. You’ll be placed back into the room live as soon as you reconnect. If the issue persists, try restarting your headset entirely. If you still encounter issues, you have a our deepest apologizes and it is possible there is a major issue on our end. While we make every effort to provide a stable experience, this show is right at the bleeding edge of XR theatre and we are regularly accosted by the unexpected !
How do I ensure my app is up-to-date?
To check for updates:
Go to your Meta Quest library and hover over A Christmas Carol VR.
Click the three dots that appear, then select "Details."
If an update is available, you’ll see an "Update" button—click it to install the latest version.
Restart your headset after updating to ensure all changes are applied.Note that sometimes this process doesn't work, in which case uninstalling and reinstalling the app is the best solution.
How long is the performance?
Each performance runs approximately one hour including a talkback at the end.
What should I do to prepare for the show?
Ensure your headset is fully charged.
Restart your headset before the performance for optimal performance.
Join the virtual theater a few minutes early to get settled
How can I support your work?
