A Christmas Carol VR is optimized for the Meta Quest 3, Meta Quest 3S, and Meta Quest Pro. It is also compatible with Meta Quest 2 but may have more visual artifacts or stutters. Please ensure your headset is updated to the latest software version for the best experience.
See the above diagram! Also:
You can see these controls at any time by bringing them close to your face.
You can monitor the version of the app you're on above the left controller. Be sure you're on the latest version!
(see how to do this further below)
Left Menu button to activate the menu you see above the controllers where you can change comfort options, change your name, or even open this FAQ page. You can use your right hand to click the options you want.
You can download A Christmas Carol VR for free from the Meta Quest Store. Simply click here to add it to your account, then find it in your Quest library where you can download it from your Library like any other app!
This year’s production is completely free! We’re excited to make A Christmas Carol VR accessible to as many people as possible.
No headset? No problem! All performances are livestreamed for free on our YouTube channel, so you can still enjoy the experience from anywhere.
If you encounter technical issues, join our Discord server for real-time support during the show. Our team will be available to answer your questions and help troubleshoot any problems.
If the experience crashes or you’re disconnected, you can rejoin the performance immediately by reopening the app. You’ll be placed back into the room live as soon as you reconnect. If the issue persists, try restarting your headset entirely. If you still encounter issues, you have a our deepest apologizes and it is possible there is a major issue on our end. While we make every effort to provide a stable experience, this show is right at the bleeding edge of XR theatre and we are regularly accosted by the unexpected !
To check for updates:
Go to your Meta Quest library and hover over A Christmas Carol VR.
Click the three dots that appear, then select "Details."
If an update is available, you’ll see an "Update" button—click it to install the latest version.
Restart your headset after updating to ensure all changes are applied.
Note that sometimes this process doesn't work, in which case uninstalling and reinstalling the app is the best solution.
Each performance runs approximately one hour including a talkback at the end.
Ensure your headset is fully charged.
Restart your headset before the performance for optimal performance.
Join the virtual theater a few minutes early to get settled